Service Engineer

Permanent
Croydon
Posted 5 months ago

Melbreck Technical are working with a leading designer and manufacturer of Medical Devices based in the South of London.

Due to an increase in Sales over the last 12 months the business wants to expand its Electronic Service and Repair function and as such is looking to recruit a Service Engineer to join the business on a full time permanent basis as soon as possible.

Job Purpose

Responsible for the provision of direct service and support activities for the complete product range across the United Kingdom and Ireland, and for the provision of support for the global distributor network with their service and support activities. The role encompasses occasional work in the field carrying out service, maintenance, updates and installation.

Job Description

Provide telephone support to installed and prospective customer base as required

To participate as required in an on-call rota scheme to provide support out of normal business hours, subject to qualifying period

To perform equipment maintenance, overhaul and repair

To assemble, test, document and despatch new systems as required

To install and commission new, loan and repaired systems as required

To document all work undertaken on appropriate company information systems

To process and investigate customer complaints as required

To provide or assist with the provision of customer and colleague technical and application training as required

To work within specified Quality Assurance processes and guidelines

Qualifications and experience

HNC/HND or higher degree in Electronics Engineering or related discipline is essential.

Proven track record customer facing field service or technical support environment.

Experience within the medical device industry preferred

Clean full driving license

Personal Profile

Strong communication and interpersonal skills

Customer focused

Excellent fault-finding and problem solving abilities

Good IT skills

Flexible approach to work

If this role is of interest then please get in contact ASAP and quote the following reference #2415

Job Features

Job CategoryEngineering
Salary£25,000 to £28,000
Job ID2415

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